TERMS & CONDITIONS
By placing an order with Blue Nile Studios™, you agree to all of the following terms and conditions and understand the information below and you willingly make this purchase.
We do not have the ability to ensure that every customer reads this information, since it is possible to agree to these terms without reading this information.
We hope each customer will read this prior to placing their order, but cannot make them. Please do not hold us to the unreasonable standard that we should have told you personally about each of our policies.
If at all possible, please address all issues via email, as this serves as a document with a date and time stamp. Your phone call, by itself, is not adequate to ensure that your issue is addressed.
Many of your questions can be answered more quickly via email, or by reading through this information.
Placing an Order:
Please place your order on our website. This is necessary to ensure order accuracy and to efficiently process customers orders. We are an E-store and are not able to take phone orders.
Modifications: We do not accept modifications on orders, once an order is placed. Modifications include adding on a product to an order that has already been placed (a separate order must be placed); Adjusting the total/Refunding money for an online code/gift certificate (unless it is an error within the system).
We do not offer expedited ordering or shipping. Please plan your order, and give yourself adequate time for orders to be processed and shipped. Lead time is 7-10 business days.
Although we make every attempt to ship your order within the lead time, unanticipated demand can deplete our inventory. Items may be out-of-stock or discontinued without notice. We will notify you if this is the case. Shipping transit times will vary depending on your location. Please anticipate slightly slower turnaround and longer transit time during sales, promotions, or holidays.
Winnings: If you won an item from Blue Nile Studios™ via blog, social networks, website, etc, lead time is 4 weeks.
Pick Up Orders:
At this time Blue Nile Studios™ operates from the World Wide Web. All orders are shipped.
7-Day Exchange Policy:
We accept exchanges on Blue Nile Studios™ Canvas Designs t-shirts, only.
We will exchange an unworn garment for a different size only.
Buyer must contact our office during office hours to inform us of product wanting to be exchanged.
Buyer has seven (7) business days (from delivery date) to exchange garment.
Buyer must ship product in the same manner it was received (if product was shipped securely and neatly in a box, we will not accept the product in a mailer envelope).
Exchanges are only accepted by mail, regardless of buyer's location.
Shipping cost to resend garment is non-refundable.
For questions about this Exchange Policy, please contact us first before making a purchase.
An order can be cancelled within 24 hours, without buyer incurring a cancellation fee. Cancellations after 24 hours are subject to 20% cancellation fee.
Back Orders are done on a case by case basis. If we decide to make all or part of your order a back order, we will notify you via email that an item is back ordered and when we expect the item to be shipped out. If an item is back ordered and you want to cancel that item you can reply to the email with that request. We will not cancel an order that is in process because of out of stock/back order inventory.
Pay for your order securely via Paypal. Paypal accepts Visa, Mastercard, AMEX, Discover, and debit cards. You can also do an instant transfer, pay with echeck, or use existing funds via Paypal. Orders paid for via eCheck will be held until we receive notification from PayPal that funds have cleared. This sometimes takes 4-10 days to clear.You can also mail a check. Orders will not be processed until funds have cleared. There is a $25.00 fee on checks that do not clear. Check must be received within 5 business days from when order was placed. If check is not received within that time frame, order will be cancelled.
Refused packages returned to us will be treated as unauthorized returns. No refund will be given for the returned items and items will be discarded. Additional fees for the cost to return the package to us, will also be charged to the customer.
Blue Nile Studios™ will ship your order using USPS Priority Mail or First Class Mail. Shipping includes delivery confirmation. If the delivery confirmation tracking number shows a package as being delivered to its destination, Blue Nile Studios™ is no longer responsible for your order. If a parcel is returned to Blue Nile Studios™ due to the parcel being unclaimed, we require that you pay for reshipping (pay via Paypal).
We ship using USPS Priority Mail International or First-Class International. We are not responsible for Customs' actions in another country.
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